> ## Documentation Index
> Fetch the complete documentation index at: https://docs.snitcher.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Microsoft Dynamics

> Sync identified companies to Microsoft Dynamics 365 as Accounts and Contacts.

Connect Snitcher to Microsoft Dynamics 365 to automatically create Accounts and Contacts when visitors are identified on your website.

## Features

* **Account and Contact sync**
* **Custom field mapping**
* **Activity tracking**
* **Workflow integration**
* **30-minute sync cycle**

## Setup

1. Go to **Settings** → **Integrations** → **Microsoft Dynamics**
2. Click **Connect Dynamics**
3. Sign in with your Microsoft account
4. Select your Dynamics environment
5. Configure field mappings

## Configuration Options

### Entity Mapping

| Snitcher Data | Dynamics Entity |
| ------------- | --------------- |
| Company       | Account         |
| Contact       | Contact         |
| Activity      | Activity        |

### Field Mapping

| Snitcher Field | Dynamics Field      |
| -------------- | ------------------- |
| Company Name   | Account Name        |
| Domain         | Website             |
| Industry       | Industry            |
| Employee Count | Number of Employees |
| Revenue        | Annual Revenue      |
| Location       | Address             |

## Troubleshooting

<AccordionGroup>
  <Accordion title="Connection issues">
    Ensure your Dynamics user has the necessary security roles to create and update records.
  </Accordion>

  <Accordion title="Records not appearing">
    Check that required fields are mapped. Dynamics may require specific fields for record creation.
  </Accordion>
</AccordionGroup>